Terms & Conditions

Appointments can be made by phone or in person; we operate a patient recall service to encourage our patients to attend regularly and remind you when your next dental examination is due.

We kindly request a minimum of 24 hours’ notice to cancel or reschedule appointments so the appointment can be offered to another patient. Failure to give at least 24 hours notice will mark your appointment as ‘failed’ and may result in you being removed from our practice list. Exceptions will be given for bereavement or serious illness.

If you require an emergency appointment, we recommend you contact the surgeon at 9.00 am, and every effort will be made to see you as soon as possible.

PAYMENT METHODS

We accept the following payment methods

  • Master Card
  • Maestro
  • Visa
  • Visa Electron
  • American Express
  • Contactless
  • Apple pay

DATA PROTECTION AND CONFIDENTIALITY POLICY

You have the right to confidentiality. This practice is committed to complying with the Data Protection Act 2018, the General Data Protection Regulation (GDPR), GDC, NHS and other data protection requirements relating to our work. We only keep relevant information about patients to provide them with safe and appropriate health care. Dental healthcare personnel are required under their professional code of ethics to keep records about you confidential, secure and accurate.

All of our staff employment contracts contain a requirement to keep patient Information confidential.

COMPLAINTS

King Street Dental Practice is always pleased to receive constructive feedback on our services and improvement suggestions. Please ask to speak to our Practice Manager, Hazel Lyons, or fill in our comments form.

If you are dissatisfied with any aspect of our care or treatment, please bring your concerns to any staff member.

If having gone through our Practice-based Complaints Procedure, you remain dissatisfied, you can still use the following:

GDC

‍The General Dental Council is the organisation which regulates dental professionals in the UK. They can be contacted as follows:

37 Wimpole Street
London W1G 8DQ
+44 (0) 845 222 4141 (UK local rate)
or +44 (0) 20 7887 3800

ZERO TOLERANCE POLICY

You should expect that our staff treat you with courtesy at all times. The staff work very hard on behalf of our patients, and therefore we expect they have the right to work in a safe environment.

For this reason, we are committed to the NHS Zero Tolerance Policy. No form of violence or abuse is acceptable, whether it be towards the staff or any other person on the practice premises.

If a patient commits an act of violence against any dentist, member of staff, patient, or any other person present in the surgery or behaves in such a way that any of these fear for their safety, It will result in him/ her being removed from our patient list and the incident being reported to the police.