Contact Subheading

Contact Details

189 King Street
Castle Douglas, Kirkcudbrightshire, DG7 1DZ

P: 01556 502 488

E: info@kingstreetdental.co.uk

H: Monday - Friday: 9:00 AM to 5:30 PM
Closed between 1pm and 2pm for lunch
Saturday: By Arrangement


We are centrally located on King Street in Castle Douglas, Kirkcudbrightshire. The practice is on the opposite side of the street from the distinctive clock tower and directly opposite the Douglas Arms Hotel.

Unfortunately, there is no available off-street parking next to the practice. However, there is time-limited parking on King Street and St Andrews Street and non-time-limited parking on Cotton Street and Queen Street, which run parallel to King Street. Off-street parking is available within walking distance at the town's Market Hill car park at the eastern end of King Street.

We are the following main bus routes: 503, 512, 515, 516, 520, 501/502, 500, X75.

We are on the first floor above Streetlights Coffee House & Bistro and Hair Coture, we can be accessed by a stairway. Please click here for information on our disability access.


Complaints

King Street Dental Practice is always pleased to receive constructive feedback on our services and suggestions for improvements.

Please ask to speak to our Practice Manager, Hazel Lyons, or fill in our comments form. If you are dissatisfied with any aspect of our care or treatment, please bring your concerns to any member of staff. If they are unable to resolve this directly, they may ask you to speak to Toni our Lead Dental Nurse or Mr. Lyons Written complaints should be addressed to Hazel Lyons, our complaints manager at the practice. If having gone through our Practice-based Complaints Procedure you remain dissatisfied, you can still use the following:

NHS

For complaints regarding NHS treatment and services in Dumfries & Galloway

Patient Feedback and Complaints Co-ordinator
Primary Care Development
Mountainhall Treatment Centre
Bankend Road
Dumfries DG1 4AP
Phone: 01387 272 733
Email: dg.feedback@nhs.net

Non NHS (private) complaints

Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon
CR0 6BA
Email: info@dentalcomplaints.org.uk
Phone: 08456 120 540

GDC

The General Dental Council is the organisation which regulates dental professionals in the UK. They can be contacted as follows:

37 Wimpole Street
London W1G 8DQ
+44 (0) 845 222 4141 (UK local rate)
or +44 (0) 20 7887 3800
Website

Difficulty in Making a Complaint?

If you have difficulty in expressing your complaint the Dumfries & Galloway Advocacy Service is there to help. Dumfries and Galloway Advocacy Service works on behalf of individuals in Dumfries and Galloway to speak up and promote rights when accessing NHS & Local Authority Services. This is a free,confidential & personal independent advocacy service.

Dumfries & Galloway Advocacy Service
107 English Street,
Dumfries
DG1 2DA.
Email: info@peoples-advocacy.com
Website
Phone:01387 247237

You can phone at any time, please leave a message if they are not available and they will get back to you as soon as possible.